Frequently Asked Questions
Answers to common questions about valuations, security, pricing, and payment from The Gold Company.
Valuation Service
Questions about free valuation packs and item assessment.
I don't know what carat my gold is — does that matter?
Not at all. We test every item using certified XRF equipment. We'll tell you exactly what carat each piece is, what it weighs, and what it's worth.
Do you only buy gold?
No — we buy gold, silver, platinum, palladium, jewellery, coins, and even costume jewellery that contains precious metals.
Process & Security
How your items are handled, insured, and protected.
Is it safe to send gold in the post?
Yes. We use Royal Mail Special Delivery which is tracked, signed for, and insured up to £2,500. Your items are covered from the moment they're accepted at the Post Office to the moment they arrive with us.
What if I don't accept the offer?
No problem. If you decline, we return everything by tracked, insured post within 24 hours — completely free of charge.
Pricing & Payment
How offers are calculated and how payment works.
How quickly will I get paid?
We aim to test and value your items on the day they arrive. Once you accept the offer, payment is sent by bank transfer within 24 hours during business days.
How do I know you'll give me a fair price?
We calculate every offer based on the current live spot price and exact weight/purity. We provide a full itemised breakdown and match or beat any genuine written offer.
General Support
General questions about The Gold Company and our service.
Can you collect from my home instead?
Yes. If you prefer not to post, we offer a free home collection service. Contact us to arrange a convenient time and our team will come to you anywhere in the UK.