Frequently Asked Questions

We buy all kinds of precious items and jewellery, whether broken, tarnished, or new, branded or non-branded, in any quality or quantity. This includes rings, necklaces, watches, bracelets, earrings, dental gold, bangles, chains, pendants and more. No hallmarks are required - we will test and verify the purity ourselves.

We test gold using precise weighing and advanced X-ray fluorescence (XRF) analysis to determine its exact composition. This works even on worn, dirty, or scrap items. Only in rare cases, where results are difficult to confirm, we use a nitric acid spot test for additional verification, ensuring you're paid for the true gold content.

Our posting packs are prepaid, fully tracked end-to-end, and insured up to £750. They are handled securely from the moment they leave your hands until they arrive at our facility. You can monitor your parcel online at every stage, and if you need higher cover, we can arrange additional insurance.

As soon as we receive your gold, our expert team will carefully evaluate it and provide you with a same-day valuation. Once you're happy with the offer, we'll process payment within 24 hours of acceptance. Bank transfer and PayPal payments are sent within minutes once your details are confirmed.

Yes, we do. Stones are assessed according to standard industry criteria, including size, quality, and type. If a stone meets these criteria, it will be appraised separately from the precious metal, and its value added to your overall offer.

If your items are worth more than £750, just let us know. We can send extra postage packs so you can split your items and stay within the insured limit. Alternatively, if you prefer to send everything together, you can increase the insurance at the Post Office when sending your parcel. Simply email us a photo of your receipt, and we'll refund the full cost of the additional cover.

Yes, we offer a price match on scrap gold from other online gold buyers. To qualify, we'll need a copy of the written offer showing a clear breakdown of the items, including weight, metal grade, price offered, and the date, which must be within the last 14 days. Please note this applies to scrap gold only and does not include jewellery sold for resale, bullion bars, or coins. Our price match also reflects current market conditions, so any changes in the gold price since the original offer may be considered.