Frequently Asked Questions
Answers to common questions about valuations, security, pricing, and payment from 24 Hour Gold.
Valuation Service
Questions about free valuation packs and item assessment.
I don't know what carat my gold is — does that matter?
Some of your items might not be hallmarked or the stamp has been worn away. If you are unsure about what carat your items are, don't worry, our methods of testing will be able to accurately identify the item. We can test and validate all items once they arrive at our valuation centre.
Do you only buy gold?
No — we buy gold, silver, platinum, palladium, jewellery, watches, coins, and even costume jewellery that contains precious metals. If you're not sure what something is, send it in and we'll test it for free.
Process & Security
How your items are handled, insured, and protected.
Is it safe to send gold in the post?
Yes. We use Royal Mail Special Delivery which is tracked, signed for, and insured up to £2,500. Your items are covered from the moment they're accepted at the Post Office to the moment they arrive with us. Every pack includes a pre-paid Special Delivery label.
What if I don't accept the offer?
No problem at all. If you decline, we return everything by tracked, insured post completely free of charge. There is no obligation to sell, and you won't be charged anything.
Pricing & Payment
How offers are calculated and how payment works.
How quickly will I get paid?
We aim to test and value your items on the day they arrive. Once you accept the offer, payment is sent by bank transfer within 24 hours during business days. Most customers receive funds the same day or the next working day.
How do I know you'll give me a fair price?
We calculate every offer based on the current live spot price and exact weight/purity. We provide a full itemised breakdown and match or beat any genuine written offer.
General Support
General questions about 24 Hour Gold and our service.
Can you collect from my home instead?
Yes. If you prefer not to post, we offer a free home collection service. Contact us to arrange a convenient day and time for collection anywhere in the UK.